Bridget at Sunstone Salon

Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time and clients on our waiting list miss the opportunity to receive services. Our appointments are confirmed 48 hours in advance because we know how easy it is to forget an appointment you may have booked months ago. Since the services are reserved for you personally, a Cancellation fee will be applied. We will be asking for a credit card to have on file in order to book your appointment. -Canceling your appointment with less than 24 hours notice without rescheduling will result in a charge equal to 20% of the reserved service amount. -Canceling your appointment less than an 5 hours before will result in a charge equal to 50% of the reserved service amount. -“NO SHOWS” will be charged equal to 70% of the reserved service amount. - Appointments made within the 24 hour period and need to cancel, the client then must cancel within 4 hours of appointment time or will result in a charge equal to 50% of the reserved service amount. LATE POLICY - Please understand that you must arrive at your appointment on time. If you are more than 30 minutes late to your appointment we may have to reschedule. If you are late but arrive before the 30 minute period, understand that we may have to alter the services of your appointment. NOTE: - Please understand these policies are set with good intentions for you and our business. We understand circumstances may happen, and depending on the situation these policies MAY not have to be applied, but please reach out to us to see if we can accommodate you.